These Terms and Conditions (represent the entire agreement between you (“Client”) and

NeuroFirst Fitness (“Company”) in connection to services offered collectively (“Agreement”) Client and Company are each referred to as a “Party” and collectively, as the “Parties”.

1. Introduction

Welcome to NeuroFirst Fitness ("Company," "we," "our," or "us"). By accessing our services, including our coaching programs, group sessions, and membership content at www.neurofirstfitness.com, you agree to these Terms and Conditions.

2. Services Description

We provide the following services:

- Asynchronous coaching

- Personalised periodisation

- Neurotype assessments

- Group coaching programs

- Digital wellness resources and materials

3. Program Terms

3.1 Asynchronous Coaching and Personalised Periodisation

- Coaching must begin within one calendar month of purchase

- Five business days notice required for cancellation

- No refunds for unused coaching, resources or periodisation

3.2 Neurotype Assessment

No refunds for unused or incomplete assessments

3.3 Group Coaching Programs

- Access is granted for the duration of program

- Live sessions cannot be made up if missed but recordings will be made available

- Recordings will be accessible for the duration of the program

- No program sharing or redistribution permitted

3.6 Digital resources

- Access terminated at end of paid period

- No partial refunds for unused resources

4. Payment Terms

a. Payment Schedule. Client shall pay all payments on the payment schedule specified in British Pound Sterling (“ GBP ”) . Regardless of the actual payment method, Client shall provide to Company a valid credit card or debit card (“ Payment Card ”) for payment of Program fees until such time the Program is paid in full.

b. Responsibility for Non-Payment. Client is responsible for ensuring that payments are made on time and in full according to the Payment Schedule. Client shall be responsible for non-payment of Program fees, even if the Program fees are paid or reimbursed by a third party (such as an employer or lender). In the event Client has elected to fund Program fees through such party and Client fails to timely pay amounts owed to such third party and the third party no longer funds the Client’s Program fees, Client shall continue to be responsible for ensuring that payments are made on time and in full according to the Payment Schedule. The Company reserves the right to suspend the Client’s access to the Program until such fees are paid by Client or such third party pursuant to the Payment Schedule.

c. Payment Authorization. Client authorizes Company (without notice to Client, unless required by applicable law) to charge Client’s Payment Card, as applicable, pursuant to the Payment Schedule in GBP. In the event that Client has elected to pay by a means other than credit card and the payment is not received or Company is not able to process the payment, Company is authorized to charge the Payment Card for the payment. Client shall bear all responsibility for third-party charges for payment processing for transaction fees, overdraft charges, and foreign exchange fees. In the event a payment declines, Company will attempt to process the Payment Card until the past due amount is successfully charged to the Payment Card.

d. Late Payments. Client’s failure to provide Company with a valid Payment Card for payment of Program fees when they become due or failure to pay Company pursuant to the Payment Schedule (including Client’s Payment Card issuer or online payment system not approving the charges for any reason) will result in the payment being declared late Client will receive late payment notifications from Company and the Company will continue to attempt to process the Payment Card every 3 days until the account balance is brought current. Payments delinquent after 3 attempts may result in loss of access to the Program and the Program Website, including termination of Client’s privilege to access and participate in Client forums maintained by Company, and failure to provide payment will result in Client debt being passed on to a third party collection service - additional fees will be covered by the client.

Any invoices overdue by 30 days or more will result in your remaining balance being forwarded as a full payment invoice - upon the creation of this invoice, the client has 7 days to complete payment. In the case that the client fails to do so, the remaining debt will be handed over to a third party. (This may affect your credit score, as there is a possibility of court action)

Client shall be responsible for all costs and fees of collection if Client’s account is sent to collections. All late fees incurred by the Client shall be charged to the Payment Card on the next billing cycle and going forward until paid in full.

5. Refund Policy

- Asynchronous Coaching and Personalised Periodisation: Due to the digital nature of this product there will be no refunds.

- Neurotype Assessment: Due to the digital nature of this product there will be no refunds.

- Group Coaching Programs: Due to the digital nature of this product there will be no refunds.

- Courses and Trainings: Due to the digital nature of these products there will be no refunds.

- Membership: Due to the digital nature of this product there will be no refunds.

- Digital Resources: Due to the digital nature of this product there will be no refunds.

6. Client Responsibilities

You agree to:

- Provide accurate health information

- Participate actively in programs

- Follow training as prescribed

- Maintain professional boundaries

- Keep login credentials confidential

- Not share or redistribute materials

Client shall conduct themselves honorably, responsibly, respectfully, ethically, and lawfully. At all times Client shall abide by the Company policies and expectations which were outlined in the original Expectations form. Failure to do so shall be considered a breach of this Agreement and Company may, at its sole discretion, remove Client from the Program and Program Website, and terminate Client’s privilege to access and participate in Client forums and social media sites maintained by Company. In the event of such Client removal, the Client shall still be responsible for the payment of all Program fees. The Client specifically acknowledges and agrees that the Company is not liable for any defamatory, offensive or illegal conduct of any other Program.

7. Medical Disclaimer

NeuroFirst Fitness provides coaching and educational services only. We do not:

- Diagnose medical conditions

- Prescribe treatments

- Replace medical care

- Guarantee specific results

8. Intellectual Property

All materials, including but not limited to:

- Workbooks

- Videos

- Worksheets

- Meal plans

- Exercise programs

All Program content, teaching material, Program Website and any other materials provided to or made available to Client by Company (“ Program Materials ”), as between the Client and the Company, are the sole intellectual property of Company. Company’s intellectual property is provided to Client as limited non-exclusive license for the Client’s individual use only in connection to the Program, shall be non-transferrable and is intended for a single-user only and not for distribution or other commercial purposes, except as otherwise expressly granted to the Client by the Company in writing. Company retains all rights to title to and interest in the intellectual property. Client shall not claim ownership, sell, share, remove any copyrights, trademark or other intellectual property notices, copy, reproduce, disseminate or otherwise interfere with Company’s rights over its intellectual property or any third party rights included in the Program Materials. To the extent that Client contributes, in whole or in part, to any derivatives, improvement(s) or modification(s), or makes any suggestions, enhancement requests, recommendations, comments, feedback, ideas or the like, to Company’s intellectual property (“ Improvements ”), Client hereby assigns to Company all right, title and interest in and to such Improvements.

9. Privacy & Confidentiality

We protect your privacy according to our Privacy Policy [LINK]. Client information is kept confidential except when:

- Required by law

- Authorised by client

- Necessary for payment processing

In addition to the terms in this agreement, Client’s enrollment in the Program, including participation in the Program and use of the Program Materials, marketing materials and more are subject to a conditional agreement between Client and Company. Use of images, testimonials and more will be agreed between assigned coach, Company and Client. Images will not be used without consent.

10. Limitation of Liability

Our liability is limited to the amount paid for services. We are not liable for:

- Indirect damages

- Lost profits

- Personal injury

- Third-party claims

UNDER NO CIRCUMSTANCES (INCLUDING NEGLIGENCE) SHALL COMPANY BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS), PERSONAL INJURY (INCLUDING DEATH) OR PROPERTY DAMAGE OF ANY KIND OR NATURE WHATSOEVER THAT ARISE OUT OF OR RESULT FROM: (A) THE USE OF, OR ANY INABILITY TO USE, THE PROGRAM MATERIALS; OR (B) ANY ACT OR OMISSION, ONLINE OR OFFLINE, OF CLIENT OR ANYONE ELSE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL COMPANY’S TOTAL LIABILITY TO YOU FOR ALL LOSS, COST, DAMAGE, LIABILITY OR EXPENSE (INCLUDING ATTORNEYS FEES AND COSTS) THAT CLIENT MAY SUFFER OR INCUR, UNDER ANY THEORY OF LIABILITY, IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE, EXCEED THE AMOUNT PAID BY CLIENT TO COMPANY.

UNDER NO CIRCUMSTANCES SHALL COMPANY OR ANY OF THE OTHER INDEMNIFIED PARTIES BE LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE RESULTING, DIRECTLY OR INDIRECTLY, FROM ANY EVENT OF FORCE MAJEURE OR OTHER CAUSE BEYOND COMPANY OR THEIR CONTROL INCLUDING, WITHOUT LIMITATION, INTERNET OUTAGES, ACTS OF GOD, WAR, EQUIPMENT AND TECHNICAL FAILURES, ELECTRICAL POWER FAILURES OR FLUCTUATIONS, NATURAL DISASTERS, GOVERNMENTAL ACTIONS, ORDERS OF DOMESTIC OR FOREIGN COURTS OR TRIBUNALS, OR NON-PERFORMANCE OF THIRD PARTIES. NEITHER COMPANY NOR ANY OTHER INDEMNIFIED PARTY IS RESPONSIBLE OR LIABLE FOR: (A) ANY INCOMPATIBILITY BETWEEN THE WEBSITE AND ANY SITE, SERVICE, SOFTWARE OR HARDWARE; OR (B) ANY DELAY OR FAILURE CLIENT MAY EXPERIENCE WITH ANY TRANSMISSION OR TRANSACTION RELATED TO COMPANY WEBSITE. THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS HEREIN APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

APPLICABLE LAW MAY NOT ALLOW CERTAIN OF THE EXCLUSIONS, LIMITATIONS, OR DISCLAIMERS OF LIABILITY SET FORTH IN THESE TERMS OF USE, SO SUCH EXCLUSIONS, LIMITATIONS OR DISCLAIMERS MAY NOT APPLY TO CLIENT.

11. Warranties Disclaimer.

THE COMPANY MAKE NO WARRANTIES AS TO THE PROGRAM OR ITS MATERIALS OTHER THAN THOSE EXPRESSLY SET FORTH IN THIS AGREEMENT. THE CLIENT AGREES THAT THE PROGRAM AND ITS MATERIALS ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR

A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE PROGRAM OR THE MATERIALS WILL BE UNINTERRUPTED, CORRECT, COMPLETE, APPROPRIATE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THE PROGRAM OR THE MATERIALS WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF PROGRAM OR ITS MATERIALS IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY OR OTHERWISE.

The information provided through Program Materials is for personal educational purposes only and not for commercial or other distribution by Client, unless expressly agreed to in writing by Company. Company makes no representations or warranties regarding the results that may be achieved by completing the Program.

Program Materials are not intended to be a substitute for medical advice (including but not limited to, diagnosis or treatment by Client’s physician, therapist, mental health practitioner, dietitian or nutritionist, or any other health-care professional) or professional advice from Client’s accountant, lawyer, or financial advisor. Client should not disregard or delay taking or seeking any medical advice or other professional advice based on the information from Program Materials, or received from Company or any other Indemnified Party. The Program Materials are not intended to be, nor is, a substitute for medical or other professional advice pertaining to Client’s particular situation.

Company does not guarantee that Client will attain any particular medical, financial, operational or business result through Program and use of Program Materials.

Clients must comply with all applicable laws, including for U.S. & U.K practitioners and state laws that define and limit professional scope of practice. Clients must ensure compliance with statutes, regulations, and rules of any state in which they practice. State laws may require professional licensure or certification. The Company will not provide legal advice. Client should seek legal advice from a licensed attorney to ensure compliance with all applicable laws.

12. Indemnification

Client hereby agrees to indemnify, defend, and hold Company, and its parent, subsidiaries, affiliates, licensors, licensees, successors, distributors, agents, representatives, employees and other Clients, and each of their respective officers, directors, owners, managers, members, employees, agents,

representatives and assigns (collectively, the “ Indemnified Parties “), harmless from and against any and all loss, cost, damage, liability and expense (including, without limitation, settlement costs and legal or other fees and expenses) suffered or incurred by any of the Indemnified Parties arising out of, in connection with or related to any breach or alleged breach by Client of this Agreement. Client shall use Client’s best efforts to cooperate with Company in the defense of any claim.

We reserve the right, at Company’s expense, to employ separate counsel and assume the exclusive defense and control of the settlement and disposition of any claim that is subject to indemnification by Client.

13. Severability and Waiver

If any provision of this Agreement is held illegal or unenforceable in a judicial proceeding, such provision shall be severed, and the remainder of this Agreement shall remain operative and binding. Failure to exercise any right under this Agreement shall not constitute a waiver of such right. Any waiver of any breach of this Agreement shall not operate as a waiver of any subsequent breach.

14. Company's Authority.

Client understands Company has the right to change, amend or update the Program content, duration, the Program Website, materials and Company policies at any time. Subject to Section 3(C), Company may cancel the Program at its sole discretion.

15. Interpretation.

This Agreement shall be construed as a whole, according to its fair meaning, and not in favor of or against any party. Sections and section headings contained in this Agreement are for reference purposes only and shall not affect in any manner the meaning or interpretation of this Agreement. Whenever the context requires, references to the singular shall include the plural and the plural the singular and any gender shall include any other gender.

16. Governing Law and Venue

Any claim or dispute arising out of or relating to this Agreement between the Parties shall be governed by the laws of the United Kingdom, without regard to its conflict of law provisions. Client agrees to submit to the personal and exclusive jurisdiction of the state courts located within United Kingdom. TO THE FULLEST EXTENT PERMITTED BY LAW, CLIENT HEREBY WAIVES ANY RIGHT CLIENT MAY HAVE TO PARTICIPATE IN A CLASS ACTION OR OTHER PROCEEDING AGAINST COMPANY WHEREBY MORE THAN ONE CLIENT PARTICIPATES IN THE SAME ACTION.

12. Changes to Terms

We may modify these terms with:

- Seven days notice for material changes

- Notice posted on website

- Email notification to active clients

13. Contact Information

For questions about these terms contact [email protected].

By using our services, you acknowledge that you have read, understood, and agree to these terms.